Genesys Cloud Expertise
Genesys Cloud Expertise
Genesys Cloud Expertise
We didn’t choose Genesys Cloud because it was trending. We built on it because it made sense, real-time data, elastic architecture, clean APIs, and room to build things that actually move CX forward. Over the years, that turned into something bigger. We’ve designed, engineered, and launched multiple native AppFoundry products used across the world in multiple countries. We’ve worked closely with Genesys AEs, SCs, CSMs, partners, and customer teams, not as vendors, but as builders. If you’re looking to implement, extend, or truly unlock Genesys Cloud, we’re your people.
A strategic partner at every step
Working with us feels like working with an extension of your own team. We listen, ask the right questions, challenge your assumptions where needed, and get into the weeds with your supervisors, admins, QA leads, and operations. We’re not here to ship deliverables. We’re here to make sure the solution actually works for your real world, in production, with your agents, at scale.
Our approxh
See what our customers say about partnering with us
Discover Possibilities
We map your real operational workflows and identify where Genesys Cloud can truly make an impact. Our solutions are rooted in your environment, not templates. Through rapid prototypes, PoCs, and sandbox experiments, we validate ideas before building, ensuring every step moves the needle in the right direction.
Discover Possibilities
We map your real operational workflows and identify where Genesys Cloud can truly make an impact. Our solutions are rooted in your environment, not templates. Through rapid prototypes, PoCs, and sandbox experiments, we validate ideas before building, ensuring every step moves the needle in the right direction.
Discover Possibilities
We map your real operational workflows and identify where Genesys Cloud can truly make an impact. Our solutions are rooted in your environment, not templates. Through rapid prototypes, PoCs, and sandbox experiments, we validate ideas before building, ensuring every step moves the needle in the right direction.
Discover Possibilities
We map your real operational workflows and identify where Genesys Cloud can truly make an impact. Our solutions are rooted in your environment, not templates. Through rapid prototypes, PoCs, and sandbox experiments, we validate ideas before building, ensuring every step moves the needle in the right direction.
Test What Matters
We run configuration experiments and performance trials to find what genuinely works for your teams. There’s no over-engineering or guessing, just data-backed validation that helps us build only what adds real value.
Test What Matters
We run configuration experiments and performance trials to find what genuinely works for your teams. There’s no over-engineering or guessing, just data-backed validation that helps us build only what adds real value.
Test What Matters
We run configuration experiments and performance trials to find what genuinely works for your teams. There’s no over-engineering or guessing, just data-backed validation that helps us build only what adds real value.
Test What Matters
We run configuration experiments and performance trials to find what genuinely works for your teams. There’s no over-engineering or guessing, just data-backed validation that helps us build only what adds real value.
Refine
We simplify complex systems, remove noise, and design with clarity for both agents and supervisors. Every interface is built to be secure, scalable, and maintainable, so adoption feels natural and effortless from day one.
Refine
We simplify complex systems, remove noise, and design with clarity for both agents and supervisors. Every interface is built to be secure, scalable, and maintainable, so adoption feels natural and effortless from day one.
Refine
We simplify complex systems, remove noise, and design with clarity for both agents and supervisors. Every interface is built to be secure, scalable, and maintainable, so adoption feels natural and effortless from day one.
Refine
We simplify complex systems, remove noise, and design with clarity for both agents and supervisors. Every interface is built to be secure, scalable, and maintainable, so adoption feels natural and effortless from day one.
Build With Intent
We build with the same care as if we’ll be the ones maintaining it after launch because, often, we are. Every implementation is designed for long-term reliability, seamless integration, and easy scalability to support your evolving needs.
Build With Intent
We build with the same care as if we’ll be the ones maintaining it after launch because, often, we are. Every implementation is designed for long-term reliability, seamless integration, and easy scalability to support your evolving needs.
Build With Intent
We build with the same care as if we’ll be the ones maintaining it after launch because, often, we are. Every implementation is designed for long-term reliability, seamless integration, and easy scalability to support your evolving needs.
Build With Intent
We build with the same care as if we’ll be the ones maintaining it after launch because, often, we are. Every implementation is designed for long-term reliability, seamless integration, and easy scalability to support your evolving needs.
Outcomes
Real outcomes we’ve delivered
Large banks improve post-interaction response rates by 4X📈-
Large banks improve post-interaction response rates by 4X📈-
Large banks improve post-interaction response rates by 4X📈-
Large banks improve post-interaction response rates by 4X📈-
Contact centers in LATAM reduce handle-time escalations by ~30%✌️
Contact centers in LATAM reduce handle-time escalations by ~30%✌️
Contact centers in LATAM reduce handle-time escalations by ~30%✌️
Contact centers in LATAM reduce handle-time escalations by ~30%✌️
Public sector orgs implement secure, audit-friendly feedback loops⭐️
Public sector orgs implement secure, audit-friendly feedback loops⭐️
Public sector orgs implement secure, audit-friendly feedback loops⭐️
Public sector orgs implement secure, audit-friendly feedback loops⭐️
Retail & telco teams improve agent coaching using real-time sentiment signals✨
Retail & telco teams improve agent coaching using real-time sentiment signals✨
Retail & telco teams improve agent coaching using real-time sentiment signals✨
Retail & telco teams improve agent coaching using real-time sentiment signals✨
Our Experience in Action
What We’ve Built on Genesys Cloud
We didn’t “integrate” with Genesys Cloud. We built from the inside out. Products that talk to queues, flows, recordings, surveys, event streams, smoothly, without workarounds.
Feebak VoC
Post-interaction & journey-wide feedback, native to Genesys Cloud
Feebak VoC
Post-interaction & journey-wide feedback, native to Genesys Cloud
Feebak VoC
Post-interaction & journey-wide feedback, native to Genesys Cloud
Feebak VoC
Post-interaction & journey-wide feedback, native to Genesys Cloud
Feebak Resolve
Case Management built for supervisors who actually need to close the loop.
Feebak Resolve
Case Management built for supervisors who actually need to close the loop.
Feebak Resolve
Case Management built for supervisors who actually need to close the loop.
Feebak Resolve
Case Management built for supervisors who actually need to close the loop.
Feebak Pulse
Real-time sentiment, agent assist signals, QA amplification.
Feebak Pulse
Real-time sentiment, agent assist signals, QA amplification.
Feebak Pulse
Real-time sentiment, agent assist signals, QA amplification.
Feebak Pulse
Real-time sentiment, agent assist signals, QA amplification.
Feebak BI
Advanced reporting that goes beyond the usual dashboards.
Feebak BI
Advanced reporting that goes beyond the usual dashboards.
Feebak BI
Advanced reporting that goes beyond the usual dashboards.
Feebak BI
Advanced reporting that goes beyond the usual dashboards.
Knowledge Base Connector
Coming soon...
Knowledge Base Connector
Coming soon...
Knowledge Base Connector
Coming soon...
Knowledge Base Connector
Coming soon...
Proactive Escalation Signals
Coming soon...
Proactive Escalation Signals
Coming soon...
Proactive Escalation Signals
Coming soon...
Proactive Escalation Signals
Coming soon...
Intelligent Journey Triggering
Coming soon...
Intelligent Journey Triggering
Coming soon...
Intelligent Journey Triggering
Coming soon...
Intelligent Journey Triggering
Coming soon...
Numbers
We’re driven by measurable results
At Fantacode, we translate our passion for innovation into tangible outcomes for your business. Our focus isn’t just on delivering solutions, it’s on creating impact. From boosting efficiency to enhancing user satisfaction, we’re committed to driving measurable progress you can trust.
99%
99%
Clients rate our support team highly for responsiveness and clarity.
10x
10x
Agile workflows without sacrificing quality.
24/7
24/7
Ensuring your product stays live, secure, and continuously supported.
Numbers
We’re driven by measurable results
At Fantacode, we translate our passion for innovation into tangible outcomes for your business. Our focus isn’t just on delivering solutions, it’s on creating impact. From boosting efficiency to enhancing user satisfaction, we’re committed to driving measurable progress you can trust.
99%
Clients rate our support team highly for responsiveness and clarity.
10x
Agile workflows without sacrificing quality.
24/7
Ensuring your product stays live, secure, and continuously supported.
Testimonial
See what our customers say about partnering with us
The best programming team I ever hired
Fantacode stands out for their strong sense of aesthetics and deep understanding of client needs. They listen carefully during consultations and ensure their designs not only look great but also reflect the values you want your mobile app or website to convey.
Imran Pathan
Immense Inc.
Enterprise-Grade Stability Across Channels
We chose Feebak as the expert system for surveys across voice and digital channels. Its technical stability, ability to handle high volumes, and seamless API integration stood out.
CX Leader
One of the Largest Banks in Colombia
Streamlined Feedback, Seamless Deployment
Feebak made our feedback process smoother, more stable, and very effective. Deployment was seamless, and the support team handled every challenge with clarity.
IT Leader
Furniture Retail Enterprise in Bahrain
Fantastic job designing our application
Fantacode and his team did a fantastic job designing our application. They were open to criticism and handled any bugs or design errors that came their way. Two thumbs up!
Ricardo Mendoza
Interpretap
Effortless Setup and Reliable Support
Feebak simplified survey triggering post agent disconnects. Smooth setup, excellent documentation, and responsive support made adoption effortless.
Genesys
Consultant
A True Partner in CX Transformation
Feebak has been a game-changer in our CX strategy. The product is solid, and the support team is fast, helpful, and genuinely human in every interaction.
Leading Property Developer in Abu Dhabi
CX Head
The best programming team I ever hired
Fantacode stands out for their strong sense of aesthetics and deep understanding of client needs. They listen carefully during consultations and ensure their designs not only look great but also reflect the values you want your mobile app or website to convey.
Imran Pathan
Immense Inc.
Enterprise-Grade Stability Across Channels
We chose Feebak as the expert system for surveys across voice and digital channels. Its technical stability, ability to handle high volumes, and seamless API integration stood out.
CX Leader
One of the Largest Banks in Colombia
Streamlined Feedback, Seamless Deployment
Feebak made our feedback process smoother, more stable, and very effective. Deployment was seamless, and the support team handled every challenge with clarity.
IT Leader
Furniture Retail Enterprise in Bahrain
Fantastic job designing our application
Fantacode and his team did a fantastic job designing our application. They were open to criticism and handled any bugs or design errors that came their way. Two thumbs up!
Ricardo Mendoza
Interpretap
Effortless Setup and Reliable Support
Feebak simplified survey triggering post agent disconnects. Smooth setup, excellent documentation, and responsive support made adoption effortless.
Genesys
Consultant
A True Partner in CX Transformation
Feebak has been a game-changer in our CX strategy. The product is solid, and the support team is fast, helpful, and genuinely human in every interaction.
Leading Property Developer in Abu Dhabi
CX Head
The best programming team I ever hired
Fantacode stands out for their strong sense of aesthetics and deep understanding of client needs. They listen carefully during consultations and ensure their designs not only look great but also reflect the values you want your mobile app or website to convey.
Imran Pathan
Immense Inc.
Enterprise-Grade Stability Across Channels
We chose Feebak as the expert system for surveys across voice and digital channels. Its technical stability, ability to handle high volumes, and seamless API integration stood out.
CX Leader
One of the Largest Banks in Colombia
Streamlined Feedback, Seamless Deployment
Feebak made our feedback process smoother, more stable, and very effective. Deployment was seamless, and the support team handled every challenge with clarity.
IT Leader
Furniture Retail Enterprise in Bahrain
Fantastic job designing our application
Fantacode and his team did a fantastic job designing our application. They were open to criticism and handled any bugs or design errors that came their way. Two thumbs up!
Ricardo Mendoza
Interpretap
Effortless Setup and Reliable Support
Feebak simplified survey triggering post agent disconnects. Smooth setup, excellent documentation, and responsive support made adoption effortless.
Genesys
Consultant
A True Partner in CX Transformation
Feebak has been a game-changer in our CX strategy. The product is solid, and the support team is fast, helpful, and genuinely human in every interaction.
Leading Property Developer in Abu Dhabi
CX Head
The best programming team I ever hired
Fantacode stands out for their strong sense of aesthetics and deep understanding of client needs. They listen carefully during consultations and ensure their designs not only look great but also reflect the values you want your mobile app or website to convey.
Imran Pathan
Immense Inc.
Enterprise-Grade Stability Across Channels
We chose Feebak as the expert system for surveys across voice and digital channels. Its technical stability, ability to handle high volumes, and seamless API integration stood out.
CX Leader
One of the Largest Banks in Colombia
Streamlined Feedback, Seamless Deployment
Feebak made our feedback process smoother, more stable, and very effective. Deployment was seamless, and the support team handled every challenge with clarity.
IT Leader
Furniture Retail Enterprise in Bahrain
Fantastic job designing our application
Fantacode and his team did a fantastic job designing our application. They were open to criticism and handled any bugs or design errors that came their way. Two thumbs up!
Ricardo Mendoza
Interpretap
Effortless Setup and Reliable Support
Feebak simplified survey triggering post agent disconnects. Smooth setup, excellent documentation, and responsive support made adoption effortless.
Genesys
Consultant
A True Partner in CX Transformation
Feebak has been a game-changer in our CX strategy. The product is solid, and the support team is fast, helpful, and genuinely human in every interaction.
Leading Property Developer in Abu Dhabi
CX Head
Ready to build something epic
Start your journey with Fantacode today.
