We didn’t choose Genesys Cloud because it was trending. We built on it because it made sense, real-time data, elastic architecture, clean APIs, and room to build things that actually move CX forward. Over the years, that turned into something bigger. We’ve designed, engineered, and launched multiple native AppFoundry products used across the world in multiple countries. We’ve worked closely with Genesys AEs, SCs, CSMs, partners, and customer teams, not as vendors, but as builders. If you’re looking to implement, extend, or truly unlock Genesys Cloud, we’re your people.
A strategic partner at every step
Working with us feels like working with an extension of your own team. We listen, ask the right questions, challenge your assumptions where needed, and get into the weeds with your supervisors, admins, QA leads, and operations. We’re not here to ship deliverables. We’re here to make sure the solution actually works for your real world, in production, with your agents, at scale.
Our approxh
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Test What Matters
We run configuration experiments and performance trials to find what genuinely works for your teams. There’s no over-engineering or guessing, just data-backed validation that helps us build only what adds real value.
Refine
We simplify complex systems, remove noise, and design with clarity for both agents and supervisors. Every interface is built to be secure, scalable, and maintainable, so adoption feels natural and effortless from day one.
Build With Intent
We build with the same care as if we’ll be the ones maintaining it after launch because, often, we are. Every implementation is designed for long-term reliability, seamless integration, and easy scalability to support your evolving needs.
Outcomes
Real outcomes we’ve delivered
Large banks improve post-interaction response rates by 4X📈-
Contact centers in LATAM reduce handle-time escalations by ~30%✌️
Public sector orgs implement secure, audit-friendly feedback loops⭐️
Retail & telco teams improve agent coaching using real-time sentiment signals✨
Our Experience in Action
What We’ve Built on Genesys Cloud
We didn’t “integrate” with Genesys Cloud. We built from the inside out. Products that talk to queues, flows, recordings, surveys, event streams, smoothly, without workarounds.
Feebak VoC
Post-interaction & journey-wide feedback, native to Genesys Cloud
Feebak Resolve
Case Management built for supervisors who actually need to close the loop.
Feebak Pulse
Real-time sentiment, agent assist signals, QA amplification.
Feebak BI
Advanced reporting that goes beyond the usual dashboards.
Knowledge Base Connector
Coming soon...
Proactive Escalation Signals
Coming soon...
Intelligent Journey Triggering
Coming soon...
Testimonial
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Ready to build something epic
Start your journey with Fantacode today.